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“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Know when to create a market and when to compete in an existing one.
W. Chan Kim and Renée Mauborgne
An examination of several years of employee and financial data from a global retailer found a substantial impact.
Kate Gautier, Tiffani Bova, Kexin Chen and Lalith Munasinghe
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A roundup of Harvard Business Review’s most popular ideas and advice.
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Career and life advice for young professionals.